Appraisal Skills

Who Should Attend / Learning Outcome

It is important that time is taken out from busy schedules to review current and past performance. Staff invariably benefit from constructive feedback and identification of personal training and development needs. A badly managed appraisal however can de-motivate and the skills needed to manage the appraisal process are not instantly obvious. This course would be of benefit to anyone who has to set performance aims and objectives for colleagues and/or who has to balance potentially competing individual, team and organisational needs.

Practical exercises are set for delegates to be able to practice, develop and review their appraisal skills in a supportive atmosphere.

Course Content

• Preparing for the Appraisal; appraiser and appraise tasks
• Creating the right environment for an effective appraisal
• Company and policy reporting and documentation
• Setting SMART personal objectives
• Active listening
• Providing constructive feedback
• The art of summarising
• Body language
• Impact of motivation and performance
• Towards a Personal Development Plan
• Managing conflict and dissent
• Monitoring, follow-up and reviewing the appraisal