Managing and Improving Staff Performance

Who Should Attend / Learning Outcome

Managing and improving performance is an essential skill, benefiting manager, organisation and individual alike in today’s demanding and competitive business environment.

Often conflict-averse managers prefer to ‘look the other way’ rather than take appropriate action. Other managers ‘over-react’ when a more cautious and studied approach would have benefited the situation better.

This course analyses what performance really means and how to get the best out of staff. The delegate will learn to identify his/her preferred style and recognise different types of ‘performer’.

Practical exercises designed to learn how to identify, manage, confront and resolve poor performance will be encouraged in a highly participative and supportive atmosphere.

Course Content

• What is performance?
• Benefits of high performance to individual, team & organisation
• Towards designated performance standards
• Towards Key Performance Indicators
• Recognising performance types
• Recognising your own performance management style
• ‘Catch them doing something right’
• Monitoring and gathering appropriate data and evidence of performance
• Reviewing performance against distinctive competencies
• Effective Appraisal
• Tips to dealing with poor performance
• Effective Feedback
• Handling potentially difficult situations