Negotiation Skills

Who Should Attend / Learning Outcome

This course is aimed at managers and professionals who negotiate to achieve results in the workplace. The course identifies the importance and role of negotiation and provides insight as to how to achieve ‘win-win’ success with customers and suppliers alike.

Delegates learn how to develop and enhance working relationships and how to improve efficiency and personal effectiveness through the use of powerful and easy to absorb negotiation techniques and strategies.

Course Content

• The art of negotiation
  
• Common obstructions to effective negotiation and how to avoid them
  
• Recognising the stages of negotiation
  
• Negotiating styles
  
• The importance of planning to negotiate
  
• Negotiation Action Plans
  
• Identifying and prioritising negotiable issues
  
• Supporting and reinforcing your position
  
• When to give and when to push for concessions
  
• The balance of power – tactics and trading in negotiation
  
• Negotiating for a long-term relationship