Effective Written Business Communication

Who Should Attend / Learning Outcome

Anyone who finds it genuinely difficult to ‘know where to start’ when writing formal or informal business documents.

This course is deliberately designed to build confidence by offering structures and templates for the major formats of communication. Armed with this confidence delegates can move on to developing their unique personal writing style, safe in the knowledge that messages are being communicated effectively.

Examples of typical business letters are also provided enabling the delegate to develop their own ‘library of business letters’.

Course Content

• Stop right there! Should you write?
  
• Creating a message
  
• Organising information
  
• Write that first draft
  
• Effective editing
  
• Removing barriers to reader understanding
  
• Bringing writing to life
  
• Effective layout
  
• Effective Report writing
  
• Letter writing
  
• Memo writing
  
• Making e-mails work for you
  
• The perils of e-mails